Projects

Advancing Performance

Streamlined Evaluation & Reporting

An Innovative Solution

It is exciting to get involved and handle a project of this size and complexity. It involved a multilevel reporting, reporting to the funding agency, and managing subcontractor performance reporting. We reviewed the project documentation including contracts, guidelines and procedures and Principal instructions. Defined what decisions the reports are for, what decisions matter to performance, ensured alignment, analysed and consolidated reported outcomes around decisions and use findings to focus dashboards. We also used data and analytics to create a focused and effective solution. We continued monitoring to close the gap. We finally achieved a 90% reduction in reporting time, improved performance, increased efficiency, and watched the operation blossoming. We loved working with Mission Australia, their passion for improving performance, embracing new ideas to achieve excellence. Our team is looking forward to more collaborations to deliver more successful projects in creating more efficient operations in the future.

Stakeholder Engagement Planning and Execution Strategies (CaLD & Homeless)

A Story of Success

Vision Australia's FNQ team approached Resilient Communities to use our expertise in developing a CaLD Engagement plan and an execution strategy. We were able to jump right in with our knowledge, experience and a vital networking and engagement capabilities. We mapped the stakeholders, multicultural community groups, research Census data for community demographic distribution and IAP2 spectrum. We identified relevant local, state and federal government multicultural strategies.
We developed communicated a comprehensive engagement with the operational team and finally complimented the plan in providing a customised training "Managing Cultural Differences in Projects" attended by twelve employees from Townsville, Cairns, Mt. Isa, and Darwin. We assist the team to efficiently engage multicultural communities and stakeholders in the planning, delivery and evaluation of projects and strategies. Today, their business is doing exceptionally well, and we're proud to have been part of the process.

Disaster Management; Community Support Sub Plan

Innovative Work

Cairns Local Disaster Management Centre approached Resilient Communities with a general idea about the Community Support Sub-Plan, and this project was no different.
We utilised our research, community mapping, stakeholder engagement, project management, measuring, evaluation and benchmarking expertise. We reviewed the existing plan, aligned with the updated national and state emergency guidelines, local community demographics and defined needs. We finally developed consulted, approved, and communicated the new plan with various stakeholders. The document is an integral part of emergency management plans. We are very proud to have been part of the process and support the local disaster management team in their work.

World Mosquito Program - Monash University

"Managing Cultural Differences in Project" Training

Often our clients have everything they need to succeed; they require the resources and support to make a strategic jump. We worked with World Mosquito Program (Eliminate Dengue) team for several months, on preparing their team for the next stage be operating in the Pacific, particularly Kiribati, Fiji & Vanuatu.
We designed and delivered a One -and-a-half-day "Managing Cultural Conflicts in Projects" training attended by eight members at Monash University – Clayton, Science Faculty Office. The training included eight modules, followed by a planning session participants developed, presented and discussed their plans. The result was truly spectacular, a highly successful and engaging twelve hours of training, followed by three hours of individual one to one consultation with participants. A participant said: I really enjoyed the entire process; I found it very useful in my planning for my first overseas trip. By ensuring consistent and transparent communication, our client was able to progress by leaps and bounds.

2016 Census Engagement Strategy (CALD, ATSI & Homeless)

An Innovative Solution

We approached this project carefully, as it was our very first undertaking of this scale. Led the successful six-month efforts in the development and execution of a project focused on stakeholder engagement and to alleviate the undercount for Cairns region for 2016 Census spanning three strategic areas including Multicultural, Indigenous, and Homelessness. Conducted comprehensive research for gaps in the 2011 census. Developed engagement strategies to drive participation in the 2016 census. Selected, mentored, trained, and managed a cross-functional team of 17 field officers, including a specialist First Nation and CALD team to enable specialised engagement process. Successfully briefed 25 stakeholders on the implementation of 66 engagement strategies spanning two months. Designed and executed response plan convincing 93 targeted low response residence to complete the consensus form. And achieved the highest Homeless enumeration outcomes in Queensland.

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